Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of your initial purchase under the following fair usage conditions:

• The refund request is submitted within 7 calendar days of your initial purchase.
• Total image optimization quota consumed is under 10% of your plan's monthly allocation.

2. Technical Incompatibility Guarantee

If SmallPict fails to operate properly on your website or server due to technical incompatibility:

• Our support team will investigate and attempt to resolve the issue within 3 business days.
• If the issue cannot be resolved, you are entitled to a full 100% refund regardless of test quota consumed.

3. Billing Errors & Duplicate Charges

Duplicate charges, overbilling, or payment gateway glitches will be refunded 100% in full upon verification.

4. Non-Refundable Circumstances

Refunds cannot be granted under the following circumstances:

• Requests submitted after the 7-day guarantee window.
• Image optimization quota consumption exceeds 10% for non-technical reasons.
• Accounts suspended for Terms of Service violations (e.g. API abuse, unauthorized sharing).

5. How to Request a Refund

To submit a refund request, please follow these steps:

• Send an email to support@tuxnoob.com or reach out via our contact form.
• Include your SmallPict account email, Invoice / Transaction ID, and reason for the request (with error logs/screenshots if technical).
• Our team will review your request within 1 business day. Approved refunds are processed to your original payment method in 3–7 business days.

6. Contact Information

For any questions regarding this policy, contact our support team at support@tuxnoob.com or through our Contact page.